Vehicle Technology & Feature Specialist

Hendrick Automotive Group; Durham (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Mercedes-Benz of Durham is seeking a customer-focused team member to explain and demonstrate vehicle features and technology to customers at the beginning of the sales process. You will greet customers, share product information, and guide them through test drives.

You will work closely with the sales team, conduct training sessions for customers, provide brochures, and help ensure a high level of customer satisfaction while maintaining a clean, safe showroom and lot.

Qualifications

• Previous sales and/or customer service experience desired.
• Advanced technology skills.
• Valid Driver’s License and Automobile Salesperson License are required.

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired.
• Educates customer on current product line options and basic specifications.
• Provide product information (brochures) for customers when requested.
• Demonstrate vehicle features and technology features to customer.
• Educate customer on optional equipment available for purchase.
• Answers questions about the vehicle, technology, and features.
• Conducts test drives.
• Records all hours worked accurately in company timekeeping system.

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Job description

Mercedes-Benz of Durham is seeking a customer-focused team member to explain and demonstrate vehicle features and technology to customers at the beginning of the sales process. You will greet customers, share product information, and guide them through test drives.

You will work closely with the sales team, conduct training sessions for customers, provide brochures, and help ensure a high level of customer satisfaction while maintaining a clean, safe showroom and lot.