Retail Training & Operations Lead

West Coast Self-Storage Group; Seattle, Northern (WA, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid sick leave

Paid vacation

401(k) with matching

Profit sharing

Employee discount

Referral program

On the job training

Promotion opportunities

Job summary

West Coast Self-Storage Group in Seattle, WA is seeking a Training Manager to oversee day-to-day store operations and achieve performance goals at a single location while supporting a network of stores with new-hire training, scheduling, and recruitment.

You will drive customer service standards, manage team development, and coordinate training programs, monthly reviews, and performance metrics to ensure consistent excellence across all stores.

Qualifications

• Teamwork is essential for collaborating with store teams and across locations.
• Flexibility to adapt to changing store needs and schedules.
• Self-development to learn new training methods and systems.
• Innovation mindset to improve training processes and outcomes.

Responsibilities

• Quality of Work: Thorough, accurate and neat.
• LMS: Complete assigned LMS courses on time.
• Store Operations: Ensure stores run smoothly and efficiently.
• Marketing/Customer service: Maintain strong customer interactions and store standards.
• Accounts/Finance: Track cash, reports, and store budget adherence.
• Recruiting: Support interviewing and onboarding of new hires.

Skills

Teamwork

Flexibility

Self-Development

Innovation Management

Job description

West Coast Self-Storage Group in Seattle, WA is seeking a Training Manager to oversee day-to-day store operations and achieve performance goals at a single location while supporting a network of stores with new-hire training, scheduling, and recruitment.

You will drive customer service standards, manage team development, and coordinate training programs, monthly reviews, and performance metrics to ensure consistent excellence across all stores.