Retail Training Leader — Elevate Store Operations

Goodwill of Tulsa; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill of Tulsa is seeking a Retail Trainer to ensure consistent execution of retail operations across store locations in Tulsa, OK. The role develops and delivers onboarding and training programs for Retail Associates, Assistant Managers, and Store Managers, while ensuring SOPs, safety, and customer service standards are met.

The position involves hands-on, virtual, and on-the-job training using adult learning principles, plus certification and recertification activities to validate

Qualifications

• Bachelor's degree required or an equivalent combination of education and retail leadership, training or operational experience.
• Minimum two years of experience in training and development, preferably in retail or operational environments.
• Experience with adult learning principles and instructional design is preferred.

Responsibilities

• Develop and deliver standardized onboarding and training programs for Retail Associates, Assistant Managers, and Store Managers.
• Facilitate instructor-led, hands-on, virtual, and on-the-job training using adult learning principles.
• Train team members on retail SOPs, customer service standards, safety requirements, merchandising practices, donation processing, production expectations, and cash handling procedures.
• Conduct certification and recertification activities to validate employee competency and training store compliance.
• Perform training and operational assessments to verify consistent execution of established procedures across all retail locations.
• Monitor and document training completion, certifications, recertifications, and competency validation records.
• Identify training gaps and provide coaching, reinforcement, and corrective training to improve knowledge and consistency.
• Partner with Retail Directors and Store Managers to assess training needs and support employee development.
• Develop, maintain, and update training materials, job aids, checklists, guides, and other learning resources.
• Support implementation and training of new SOPs, operational initiatives, technology, and process improvements.
• Analyze training, certification, and assessment results to identify trends and recommend continuous improvement opportunities.
• Promote a culture of safety, operational consistency, accountability, and exceptional customer service through effective training and validation practices.

Skills

Training & development

Adult learning principles

Instructional design

Communication

Travel readiness

Education

Bachelor's degree or equivalent in education/retail leadership or training

Tools

Microsoft 365

Mobile apps

Documentation tools

Job description

Goodwill of Tulsa is seeking a Retail Trainer to ensure consistent execution of retail operations across store locations in Tulsa, OK. The role develops and delivers onboarding and training programs for Retail Associates, Assistant Managers, and Store Managers, while ensuring SOPs, safety, and customer service standards are met.

The position involves hands-on, virtual, and on-the-job training using adult learning principles, plus certification and recertification activities to validate