Retail Trainer: Teller Operations & Learning Champion

Bank; Springfield (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

BOS is seeking a Retail Trainer in Springfield, IL to design and deliver training for Teller Operations staff, ensuring onboarding, procedural accuracy, and engaging learning experiences across multiple formats.

You will collaborate with managers to identify needs and align training with BOS Vision and values, while maintaining LMS content and supporting special projects. A strong background in banking training and excellent facilitation skills are required.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of relevant experience in banking training preferred.
• Strong knowledge of teller operations and retail banking products.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent presentation, facilitation, and interpersonal communication skills.

Responsibilities

• Develop and deliver curriculum and training programs for Teller Ops staff, including onboarding, job aids, procedures, checklists, simulations, and practice exercises.
• Facilitate classroom, virtual, and on-the-job training for teller operations: cash handling, deposits, withdrawals, check cashing, loan payments, drive-through procedures, and balancing.
• Partner with department managers to identify and address training needs.
• Maintain alignment of training goals with the Bank’s Vision, Values, and strategy.
• Deliver learning through instructor-led training, webinars, eLearning, guides, and other tools.
• Develop and update course materials, facilitator guides, and reference materials.
• Evaluate training effectiveness via surveys, reports, and feedback.
• Maintain Retail training content in the Bank’s Learning Management System (LMS).
• May serve as back-up trainer for Retail Sales (Personal/Universal Bankers).
• Participate in special projects and other duties as assigned.

Skills

Banking knowledge

Training delivery

Curriculum development

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Publisher

Job description

BOS is seeking a Retail Trainer in Springfield, IL to design and deliver training for Teller Operations staff, ensuring onboarding, procedural accuracy, and engaging learning experiences across multiple formats.

You will collaborate with managers to identify needs and align training with BOS Vision and values, while maintaining LMS content and supporting special projects. A strong background in banking training and excellent facilitation skills are required.