Retail Teller & Customer Experience Specialist

Fifth Third Bank; Plainwell (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Fifth Third Bank in Plainwell, Michigan, is seeking a CSR/Teller to provide exceptional customer service and support the daily operations of the office. You will handle cash, answer questions, and refer customers to bankers for tailored financial advice.

The role emphasizes accuracy, confidentiality, and adherence to bank policies, with a focus on building trusted relationships with customers in a local retail banking environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience or ability to learn cash handling procedures.
• Ability to interact confidently with the public and adhere to dress code guidelines.
• Knowledge of retail policies and procedures relevant to branch operations.
• Ability to take initiative and exercise sound judgment in daily duties.

Responsibilities

• Provide excellent customer service and deepen customer relationships.
• Refer customers to bankers or partners for consultative conversations as needed.
• Maintain accurate balancing records and handle routine office tasks.
• Respond promptly to customer questions and resolve issues or escalate as necessary.
• Protect customer data and adhere to bank policies and ethics.

Skills

Cash handling

Public interaction

Retail policies

Decision making

Flexible scheduling

Dress code adherence

Education

High school diploma/GED

Job description

Fifth Third Bank in Plainwell, Michigan, is seeking a CSR/Teller to provide exceptional customer service and support the daily operations of the office. You will handle cash, answer questions, and refer customers to bankers for tailored financial advice.

The role emphasizes accuracy, confidentiality, and adherence to bank policies, with a focus on building trusted relationships with customers in a local retail banking environment.