Retail Technology Program Manager

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Tapestry leads the Store Experience Transformation with scalable retail technology solutions across its global store fleet. The Retail Technology Program Manager partners with business, infrastructure, InfoSec, engineering and vendors to pilot and deploy store tech while maintaining security and privacy standards.

The role focuses on end-to-end deployment of cloud POS, RFID, analytics, and mobile devices, driving global rollouts and pilots, and scaling high-value solutions across markets.

Qualifications

• Experience leading deployment of store technologies.
• Strong collaboration with global teams across functions.
• Experience with PCI-DSS and data privacy considerations is a plus.

Responsibilities

• Lead end-to-end deployment of retail store technologies, including cloud POS, RFID, traffic counting, mobile devices and supporting hardware.
• Drive global rollouts with consistent standards while accommodating regional regulatory needs.
• Manage pilot programs and scale successful solutions across markets.
• Identify, evaluate, and implement AI-enabled capabilities to improve store operations and customer experience.
• Oversee device ecosystem management across iOS, Windows, and MacOS with Intune and Jamf.

Skills

Retail technology

Program management

Agile/Scrum

Cross-functional leadership

Tools

Intune

Jamf

Azure AD

PowerShell

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Job Title: Retail Technology Program Manager

Primary Purpose:

The Retail Technology Manager will play a critical role in enabling Tapestry's Store Experience Transformation by delivering scalable, secure, and innovative retail technology solutions across our global store fleet. This individual will partner closely with business, infrastructure, InfoSec, engineering and vendor teams to evaluate, pilot, and deploy modern store technologies-including POS, RFID, traffic analytics, and mobile platforms-while ensuring compliance with global security and privacy standards.

Technology Delivery & Execution

• Lead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.
• Drive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.
• Manage pilot programs and scale successful solutions across multiple markets.
• Identify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.

Device & Identity Management

• Oversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.
• Implement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.
• Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.

Security, Compliance & Risk Management

• Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.
• Ensure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.
• Identify and mitigate risks associated with store systems, endpoints, and vendor solutions.
• Assess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.

Vendor & Program Management

• Manage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.
• Evaluate emerging technologies to support evolving store experience strategies.
• Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.
• Partner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.

Cross-Functional Leadership & Communication

• Act as a key interface between global business teams, technology stakeholders, and regional partners.
• Deliver executive-ready updates with clear articulation of progress, risks, and strategic impact.
• Facilitate alignment across time zones and diverse teams to ensure coordinated delivery.

The accomplished individual will possess