Global Retail Tech Program Lead

Tapestry; New York (NY); On-site; USD 150,000 - 185,000; Full time

Job summary

Tapestry is seeking a Retail Technology Program Manager to lead the global deployment of store technologies, including POS, RFID, and mobile solutions, while partnering with InfoSec, Legal, and Privacy teams to ensure security and regulatory compliance.

The role focuses on scalable, secure tech delivery across our store fleet, driving pilots to production with an emphasis on customer experience and operational excellence.

Qualifications

• Experience supporting large-scale retail or consumer-facing environments.
• Strong analytical mindset with the ability to evaluate new technologies and business impact.
• Ability to balance strategic thinking with hands-on execution.
• High level of accountability, ownership, and bias for action.

Responsibilities

• Lead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.
• Drive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.
• Manage pilot programs and scale successful solutions across multiple markets.
• Identify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.
• Oversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.
• Implement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.
• Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.
• Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.
• Ensure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.
• Identify and mitigate risks associated with store systems, endpoints, and vendor solutions.
• Assess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.
• Manage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.
• Evaluate emerging technologies to support evolving store experience strategies.
• Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.
• Partner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.
• Act as a key interface between global business teams, technology stakeholders, and regional partners.
• Deliver executive-ready updates with clear articulation of progress, risks, and strategic impact.

Skills

Retail experience

Analytical mindset

Strategic thinking

Ownership & bias for action

Education

Bachelor’s degree in IT/CS

Tools

Intune

Jamf

Azure AD

PowerShell

VBS

Job description

Tapestry is seeking a Retail Technology Program Manager to lead the global deployment of store technologies, including POS, RFID, and mobile solutions, while partnering with InfoSec, Legal, and Privacy teams to ensure security and regulatory compliance.

The role focuses on scalable, secure tech delivery across our store fleet, driving pilots to production with an emphasis on customer experience and operational excellence.