Retail Technology Program Manager

Tapestry; New York (NY); On-site; USD 150,000 - 185,000; Full time

Job summary

Tapestry is seeking a Retail Technology Program Manager to lead the global deployment of store technologies, including POS, RFID, and mobile solutions, while partnering with InfoSec, Legal, and Privacy teams to ensure security and regulatory compliance.

The role focuses on scalable, secure tech delivery across our store fleet, driving pilots to production with an emphasis on customer experience and operational excellence.

Qualifications

• Experience supporting large-scale retail or consumer-facing environments.
• Strong analytical mindset with the ability to evaluate new technologies and business impact.
• Ability to balance strategic thinking with hands-on execution.
• High level of accountability, ownership, and bias for action.

Responsibilities

• Lead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.
• Drive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.
• Manage pilot programs and scale successful solutions across multiple markets.
• Identify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.
• Oversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.
• Implement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.
• Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.
• Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.
• Ensure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.
• Identify and mitigate risks associated with store systems, endpoints, and vendor solutions.
• Assess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.
• Manage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.
• Evaluate emerging technologies to support evolving store experience strategies.
• Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.
• Partner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.
• Act as a key interface between global business teams, technology stakeholders, and regional partners.
• Deliver executive-ready updates with clear articulation of progress, risks, and strategic impact.

Skills

Retail experience

Analytical mindset

Strategic thinking

Ownership & bias for action

Education

Bachelor’s degree in IT/CS

Tools

Intune

Jamf

Azure AD

PowerShell

VBS

Job description

Job Title: Retail Technology Program Manager

Primary Purpose:

The Retail Technology Manager will play a critical role in enabling Tapestry’s Store Experience Transformation by delivering scalable, secure, and innovative retail technology solutions across our global store fleet. This individual will partner closely with business, infrastructure, InfoSec, engineering and vendor teams to evaluate, pilot, and deploy modern store technologies—including POS, RFID, traffic analytics, and mobile platforms—while ensuring compliance with global security and privacy standards.

The successful candidate will bring a strong balance of technical expertise, program leadership, and global execution capability, driving initiatives from concept through rollout with a focus on operational excellence, customer experience, and risk mitigation.

Technology Delivery & Execution

Lead end-to-end deployment of retail store technologies, including cloud based POS systems, RFID, traffic counting, mobile devices, and supporting hardware configurations.

Drive global rollouts, ensuring consistent implementation standards while accommodating regional and regulatory requirements.

Manage pilot programs and scale successful solutions across multiple markets.

Identify, evaluate, and implement AI-enabled capabilities such as predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience.

Device & Identity Management

Oversee device ecosystem management across iOS, Windows, and MacOS platforms using Intune and Jamf.

Implement and support Entra ID (Azure AD) and Conditional Access policies to strengthen identity and access security.

Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health.

Security, Compliance & Risk Management

Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews of new technologies prior to deployment.

Ensure adherence to PCI-DSS standards and data privacy regulations including CCPA, GDPR, and applicable state laws.

Identify and mitigate risks associated with store systems, endpoints, and vendor solutions.

Assess AI-related risks including data privacy, model governance, security, and responsible use, ensuring solutions align with enterprise standards and regulatory requirements.

Vendor & Program Management

Manage vendor relationships across pilots and production rollouts, ensuring alignment with contractual, technical, and operational expectations.

Evaluate emerging technologies to support evolving store experience strategies.

Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes.

Partner with internal and external teams to pilot AI use cases, define success metrics, and scale high-value solutions from proof of concept to production.

Cross-Functional Leadership & Communication

Act as a key interface between global business teams, technology stakeholders, and regional partners.

Deliver executive-ready updates with clear articulation of progress, risks, and strategic impact.

Facilitate alignment across time zones and diverse teams to ensure coordinated delivery.

An outstanding professional will have…

• Experience supporting large-scale retail or consumer-facing environments
• Strong analytical mindset with the ability to evaluate new technologies and business impact
• Ability to balance strategic thinking with hands-on execution
• High level of accountability, ownership, and bias for action

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Company Culture

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.