Retail Technical Operations Specialist

Tailored Management; Burlingame (CA); On-site; USD 117,096; Full time

Job summary

A technology solutions provider is seeking a Project Manager in Burlingame, CA. This role involves deploying and maintaining retail technologies to enhance customer experience. The ideal candidate will have over 5 years of experience in technical project management, excellent communication skills, and proficiency in tools like JIRA. Responsibilities include managing vendor relationships and ensuring the smooth operation of retail technology systems. Competitive pay rate of $85/hr on a contract basis, with potential for extension.

Qualifications

• 5+ years of experience in technical project/product management, or equivalent.
• Deep understanding of Hardware and Software development processes.
• Hands-on experience with bug and project tracking tools such as JIRA, Asana.

Responsibilities

• Monitor retail technology performance dashboards and consolidate updates.
• Organize and triage incoming technical issues from store teams.
• Build troubleshooting documentation for high field-friendliness.

Skills

Technical project/product management

Understanding of Hardware and Software development

Experience with JIRA

Strong interpersonal skills

Excellent communication

Conflict management

Education

Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering

Tools

JIRA

Asana

Job description

Overview

Location: Fully Onsite at Burlingame, CA

Duration: 12-month contract with possibility for extension

Pay Rate: $85/hr on W2

We are seeking a Project Manager to help deploy and maintain high impact retail technologies that power our client's retail displays, demo devices, and store operations.

These systems drive trial and conversion for our client's Hardware at the point of sale by allowing customers to try our products and understand them better.

This role is responsible for executing the demo strategy of product lines that are presented in all retail locations.

The Retail Technology Project Manager will act as the main point of contact for store technology operations, software updates and troubleshooting, and in-store device management strategy feedback for all devices. You will interface with the first party retail team, internal technical partners, and other operations teams.

Responsibilities

• Monitor retail technology performance dashboards, proactively consolidating in-market system statuses into meaningful and concise operational updates for stakeholders.


• Organize and triage incoming technical issues from the Meta Lab store teams


• Build troubleshooting documentation to ensure high field-friendliness and ease of fixture maintenance.


• Manage day-to-day relationships with retail technical support partners, scaling support and maintenance processes as needed.


• Execute and coordinate multiple retail demo content and software updates year-round across AI glasses and VR, ensuring smooth deployment and high uptime.


• Serve as the primary operational point of contact (POC) for technical vendors, managing day-to-day relationships, and ensuring service level agreements (SLAs) are met for maintenance and support.


• Inspire and collaborate closely with analytics and core demo teams to define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts to improve customer experience and system reliability.


• Assist stakeholders in the operational evaluation, deployment, and ongoing revision of retail demo content and supporting systems.


• Support the deployment and standardization of scalable retail technology solutions, such as content deployment and device management systems, prioritizing system stability and ease of support.


• Build and track program budgets related to technology maintenance and operational support, and manage supplier Statements of Work (SOWs) for operational vendors.

Day-to-Day Responsibilities

• Performance & Support: Monitor technology performance dashboards, triage technical issues from store teams, and build troubleshooting documentation.


• Vendor Management: Serve as the primary operational Point of Contact (POC) for technical vendors, managing day-to-day relationships and ensuring Service Level Agreements (SLAs) are met.


• Deployment: Execute and coordinate year-round retail demo content and software updates across AI glasses and VR, ensuring high uptime and supporting the standardization of scalable retail technology solutions.


• Strategy & Budget: Collaborate with teams to define operational KPIs, review metrics, and build/track program budgets for operational support.


• Collaboration: Work closely with data scientists, analysts, and software engineers to understand data needs and deliver high-quality data solutions.


• Quality Assurance: Implement data quality checks and monitoring to ensure the integrity and accuracy of data.

Must Have Qualifications

• 5+ years of experience in technical project/product management, or equivalent.


• Deep understanding of Hardware and Software development processes.


• Hands-on experience with bug and project tracking tools such as JIRA, Asana


• Understand how to build and maintain project trackers for complex programs.


• Strong interpersonal skills, approachable and adaptable.


• Excellent communicator, with good verbal and written communication


• Experience with navigating various organizational environments where culture and structure varies.


• Highly effective at managing conflict. Able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with our client\'s values


• Understanding how retail devices and interactive display technologies are developed is a plus.


• Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering.

Nice to Have

• Someone who is proactive and willing to "look at the tools and see what AI can do" to push the boundary.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN