Dynamic Retail Support Specialist — Customer & Tech Expert

DSI Systems, Inc.; Parker (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Training programs

401k with employer match

Paid time off

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail locations. You will engage customers, resolve inquiries related to billing, accounts, devices, and services, and maintain professionalism in a fast-paced environment.

This role requires strong communication, calm under pressure, and the ability to work flexible hours including evenings, weekends, and holidays. Training and advancement opportunities are provided.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in national retail locations. You will engage customers, resolve inquiries related to billing, accounts, devices, and services, and maintain professionalism in a fast-paced environment.

This role requires strong communication, calm under pressure, and the ability to work flexible hours including evenings, weekends, and holidays. Training and advancement opportunities are provided.