Retail Tech Expert & Customer Experience Pro

Apple Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 52,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement benefits

Stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. in Cincinnati is seeking an Expert to deliver top-tier sales and service across the Apple ecosystem, mentoring peers and upholding Apple’s inclusive culture. You will help customers identify needs, present products and services, and educate them on the best ways to buy.

As an Expert, you will stay knowledgeable about Apple products, provide outstanding customer experiences in a fast-paced retail setting, and contribute to an environment where everyone belongs.

Qualifications

• Experience in retail or sales.
• Availability for nights, weekends and holidays per store needs.
• Knowledge of Apple products and services.
• Ability to personalize solutions and educate customers.
• Ability to handle multiple customers in a fast-paced environment.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by understanding needs and presenting products and services.
• Educate customers on purchase options and Apple’s services and offerings.
• Support store peers by sharing knowledge about products and services.
• Maintain accuracy and follow guidance while contributing to an inclusive environment.

Skills

Retail sales

Customer service

Product knowledge

Communication

Job description

Apple Inc. in Cincinnati is seeking an Expert to deliver top-tier sales and service across the Apple ecosystem, mentoring peers and upholding Apple’s inclusive culture. You will help customers identify needs, present products and services, and educate them on the best ways to buy.

As an Expert, you will stay knowledgeable about Apple products, provide outstanding customer experiences in a fast-paced retail setting, and contribute to an environment where everyone belongs.