Retail Tech Experience Specialist

2020 Companies, Inc.; Village of Garden City (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Health/Dental/Vision benefits

401(k) matching

PTO & holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development

Job summary

Samsung Experience Store is hiring a Sales Experience Specialist in Garden City, NY. You will greet customers, discover needs, and provide personalized Samsung solutions to create a memorable tech experience.

You'll upsell bundles, troubleshoot basic issues, and guide customers through the full purchase journey while hitting personal and store targets. Training and growth opportunities are provided in a fast-paced retail environment.

Qualifications

• Customer focus: building strong relationships and delivering customer-centric solutions.
• Drives results: consistently achieves results in a retail environment.
• Instills trust: earns confidence through honesty and integrity.
• Persuades: uses compelling arguments to gain commitment.
• Adaptability: adjusts sales strategies to evolving conditions.

Responsibilities

• Greet customers with a welcoming, energetic attitude.
• Identify needs with open-ended questions and provide perfect-fit solutions.
• Upsell product bundles and complementary items to increase value.
• Provide basic device troubleshooting and guide customers through the sales journey.
• Handle escalations with empathy and find positive solutions.
• Complete product and soft-skills training to become a Samsung expert.

Skills

Customer Focus

Drives Results

Instills Trust

Persuades

Situational Adaptability

Evenings/Weekends/Holidays

Job description

Samsung Experience Store is hiring a Sales Experience Specialist in Garden City, NY. You will greet customers, discover needs, and provide personalized Samsung solutions to create a memorable tech experience.

You'll upsell bundles, troubleshoot basic issues, and guide customers through the full purchase journey while hitting personal and store targets. Training and growth opportunities are provided in a fast-paced retail environment.