Retail Tech Associate — Stock Grants, Growth & Benefits

T-Mobile; Happy Valley (OR); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. in Happy Valley, Oregon, is hiring Mobile Associates to assist customers with technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, demonstrate features, and guide customers along their shopping journey. The role emphasizes customer interaction, digital tools, and teamwork, with on-the-job training and stock-based rewards.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Happy Valley, Oregon, is hiring Mobile Associates to assist customers with technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, demonstrate features, and guide customers along their shopping journey. The role emphasizes customer interaction, digital tools, and teamwork, with on-the-job training and stock-based rewards.