Retail Tech Associate — Growth, Stock Grants & Benefits

T-Mobile; Toledo (OH); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure strong satisfaction.

Key activities include delivering personalized technology options, using digital tools to show coverage and plans, completing training on retail processes, and collaborating with teammates for a seamless

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail setting preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience, Retail environment.

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure strong satisfaction.

Key activities include delivering personalized technology options, using digital tools to show coverage and plans, completing training on retail processes, and collaborating with teammates for a seamless