Retail Tech Associate — Deliver Customer Solutions

T-Mobile; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail associate in Houston to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

Join a team focused on customer satisfaction, digital tools, and strong loyalty. Training is provided, with opportunities for growth and benefits under the Total Rewards program.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Legal authorization to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Attend to other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail associate in Houston to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

Join a team focused on customer satisfaction, digital tools, and strong loyalty. Training is provided, with opportunities for growth and benefits under the Total Rewards program.