Retail Tech Advocate & Customer Experience Pro

Comcast; Oregon (WI); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

Day-One benefits

Medical coverage

Dental coverage

Vision coverage

401K with matching

Tuition reimbursement

Job summary

Comcast Xfinity in our retail stores seeks energetic individuals to engage customers, demonstrate products, and process account actions with accuracy.

You will meet sales targets, provide exceptional service, explain billing and service options, and act as a brand ambassador while learning a broad range of technology. This role offers comprehensive benefits from day one, flexible scheduling, and opportunities to grow with a leading tech-focused company.

Qualifications

• High School Diploma or equivalent
• Adjusting to a flexible work schedule, including evenings, weekends and holidays
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes and move around the store

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features
• Providing outstanding customer service with all interactions
• Meeting or exceeding sales targets and strengthening customer satisfaction
• Helping customers interpret statements and pay bills in store
• Answering questions on services, making changes to account data, and processing service requests
• Acting as brand ambassador to promote Comcast/Xfinity products
• Maintaining detailed sales product knowledge and competitive information
• Contributing to a fun and competitive store environment
• Adhering to retail policies to ensure a professional store environment

Skills

Customer-focused

Workplace organization

Persuasion

Teamwork

Technical knowledge

Self motivation

Critical thinking

Problem solving

Communication

Resilience

Professional integrity

Education

High School Diploma / GED

Job description

Comcast Xfinity in our retail stores seeks energetic individuals to engage customers, demonstrate products, and process account actions with accuracy.

You will meet sales targets, provide exceptional service, explain billing and service options, and act as a brand ambassador while learning a broad range of technology. This role offers comprehensive benefits from day one, flexible scheduling, and opportunities to grow with a leading tech-focused company.