Retail Tech & Customer Experience Pro

Comcast; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Day-One benefits

Tuition reimbursement

401K Savings Plan

Job summary

Comcast Xfinity is seeking a motivated retail associate in a store environment to engage customers, demonstrate product features, and deliver outstanding service. You will help customers interpret statements, answer questions, and promote Comcast/Xfinity services while maintaining an energetic, team-driven sales floor.

The role emphasizes customer focus, flexibility for evenings/weekends, and the ability to lift items as part of daily store operations.

Qualifications

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers' everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Xfinity is seeking a motivated retail associate in a store environment to engage customers, demonstrate product features, and deliver outstanding service. You will help customers interpret statements, answer questions, and promote Comcast/Xfinity services while maintaining an energetic, team-driven sales floor.

The role emphasizes customer focus, flexibility for evenings/weekends, and the ability to lift items as part of daily store operations.