Retail Team Member & Framing Specialist

Michaels; Hugo (MN); On-site; USD 16,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Store Associate at Michaels in Forest Lake, MN, provides friendly customer service and helps shoppers locate products while delivering a fast checkout experience. You will participate in truck unloading, stocking, and maintaining stock levels, along with supporting BOPIS and Ship From Store processes.

The role requires the ability to work in a climate controlled retail setting with standing, bending, and lifting. Benefits include healthcare options, employee discounts, and a 401(k) plan.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail

Job description

Store Associate at Michaels in Forest Lake, MN, provides friendly customer service and helps shoppers locate products while delivering a fast checkout experience. You will participate in truck unloading, stocking, and maintaining stock levels, along with supporting BOPIS and Ship From Store processes.

The role requires the ability to work in a climate controlled retail setting with standing, bending, and lifting. Benefits include healthcare options, employee discounts, and a 401(k) plan.