Retail Team Leader — Train, Inspire & Grow (DailyPay)

Bath & Body Works; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Weekly pay

Benefits package

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive growth across the store. Leaders in this role are retail and customer-savvy, brand ambassadors who thrive on connecting with customers.

Responsibilities include hiring, coaching, and guiding teams, ensuring smooth daily operations, and maintaining safety and visual standards.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales leadership

Customer service

Staff development

Operational excellence

Communication

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive growth across the store. Leaders in this role are retail and customer-savvy, brand ambassadors who thrive on connecting with customers.

Responsibilities include hiring, coaching, and guiding teams, ensuring smooth daily operations, and maintaining safety and visual standards.