Retail Assistant Manager - Customer Experience Champion

Placements24; United States; Hybride; USD 18 000 - 28 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Hybrid work environment

Career growth

Résumé du poste

Placements24 is seeking a Retail Assistant Manager for a hybrid role in Welkom, Free State. You will support the Store Manager with daily operations, lead the sales team, and ensure outstanding customer service while balancing in-store duties with remote administrative tasks.

The ideal candidate has leadership experience, a strong sales drive, and proficiency with POS systems and inventory practices. This role offers opportunities for growth within a respected brand and a collaborative team

Qualifications

• Experience leading a retail team or supervising staff.
• Proven ability to drive sales and deliver excellent customer service.
• Familiarity with POS systems and basic inventory management.
• Comfort with a hybrid in-store and remote work setup.

Responsabilités

• Assist the Store Manager with daily store operations and staff supervision.
• Lead and motivate the sales team to hit sales targets and deliver great service.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Support inventory control, stock takes, and visual merchandising standards.
• Contribute to staff training and development initiatives.
• Cover store management in the Store Manager's absence.
• Handle administrative tasks and reporting, including some remote tasks.
• Ensure adherence to health and safety policies.

Connaissances

Leadership

Sales-driven

Customer service

POS systems

Inventory management

Hybrid work

Organizational skills

Weekend availability

Outils

POS systems

Description du poste

About the Role

Our client, a prestigious retailer known for its quality products and exceptional service, is seeking a dedicated and enthusiastic Retail Assistant Manager to join their team in Welkom, Free State . This hybrid role offers a blend of in-store operational responsibilities and remote administrative tasks, providing a dynamic work experience. You will play a key role in supporting the Store Manager in day-to-day operations, leading the sales team, and ensuring a superior customer experience. This position is ideal for an ambitious individual looking to advance their retail career and contribute to the success of a well-established brand. You will be a key point of contact for both customers and staff, embodying the company’s values and commitment to excellence. The role requires strong leadership capabilities, excellent organizational skills, and a passion for retail.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations, including sales, customer service, and staff supervision.
• Lead and motivate the sales team to achieve sales targets and deliver outstanding customer service.
• Handle customer inquiries, issues, and feedback effectively, ensuring a positive resolution.
• Support inventory management, stock takes, and visual merchandising standards.
• Contribute to staff training and development initiatives.
• Manage the store in the absence of the Store Manager.
• Assist with administrative tasks and reporting, potentially including remote work components.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Drive initiatives to enhance the overall customer shopping experience.

Requirements

• Previous experience as a Retail Assistant Manager, Supervisor, or in a similar leadership role.
• Demonstrated ability to drive sales and motivate a team.
• Strong customer service and interpersonal skills.
• Experience with POS systems and basic inventory management.
• Ability to work effectively in a hybrid work model, balancing in-store and potential remote tasks.
• Good organizational and time management skills.
• Flexibility to work various shifts, including weekends.
• A proactive approach to problem-solving and operational improvements.
• Passion for the retail industry and brand values.

Benefits

• Competitive salary and benefits package.
• Opportunity to gain valuable experience in a hybrid work environment.
• Career growth potential within the organization.
• Staff discounts on a wide range of products.
• A supportive team and engaging work culture.
• Be part of a well-respected brand focused on customer satisfaction.