Retail Team Leader: Merch & Customer Experience Lead

Ollie; Ellisville (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare after 90 days

401K with vesting

Associate discount

Voluntary benefits

Job summary

Ollie is seeking a Retail Team Leader to guide a zone of the sales floor, focus on merchandising, and deliver an exceptional customer and associate experience. You will oversee staffing, scheduling, and daily operations to maintain standards and drive productivity.

The role requires 1–2 years of supervisory experience in a mid-to large-size retailer, a high school diploma or equivalent, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Schedule flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie is seeking a Retail Team Leader to guide a zone of the sales floor, focus on merchandising, and deliver an exceptional customer and associate experience. You will oversee staffing, scheduling, and daily operations to maintain standards and drive productivity.

The role requires 1–2 years of supervisory experience in a mid-to large-size retailer, a high school diploma or equivalent, and flexibility to work evenings, weekends, and holidays.