Retail Team Leader – Drive Sales & Team Growth

Primark Stores Limited; McLean (VA); On-site; USD 37,000 - 39,000; Full time

Job summary

Primark Stores Limited in McLean, VA is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to support daily store operations, maintain standards, and create an engaged, high-performing environment.

You will coach daily, allocate tasks, and ensure pricing, signage, and merchandising are accurate. Strong English communication and retail tech confidence are essential for success.

Qualifications

• The ability to lead, motivate, and manage a team effectively.
• Strong customer service skills to deliver a great shopping experience.
• Good organizational and time management skills.
• Think on your feet, solve problems, and adapt to changing store needs.
• Clear and effective communication with customers, colleagues and management.
• Confidence using retail technologies (cash registers, self-checkouts, tablets, handheld POS).
• Excellent command of English for instruction and customer service.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues.
• Collaborate with management to support daily store operations and uphold high standards.
• Provide daily coaching and in-the-moment feedback to ensure expectations are met.
• Maintain strong stock levels, price accuracy, signage, and merchandising execution.
• Allocate tasks, manage schedules, and prioritize priorities for the team.
• Oversee customer areas to ensure a fast, friendly, and efficient shopping experience.
• Support opening, closing and store duty management when needed.
• Review customer feedback and escalate issues appropriately.

Skills

Team leadership

Customer service

Time management

Communication

Problem solving

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark Stores Limited in McLean, VA is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to support daily store operations, maintain standards, and create an engaged, high-performing environment.

You will coach daily, allocate tasks, and ensure pricing, signage, and merchandising are accurate. Strong English communication and retail tech confidence are essential for success.