Retail Team Leader: Guest Experience & Growth

Colonial Group; Brookfield (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-Demand Pay Program

401(k) with 15% company match

Meal Plan & Employee Discounts

Bereavement Leave

Holiday pay (1.5×)

Paid sick leave

Job summary

SSA Group, LLC. is seeking a Retail Supervisor to oversee daily floor operations, lead staff, merchandise effectively, and ensure a high standard of guest service across Illinois locations.

The role requires 1–2 years of retail supervisory experience, ability to work varied hours (nights, weekends, holidays), strong interpersonal and leadership skills, and compliance with state and federal labor laws. This position offers overtime eligibility and a comprehensive benefits program in a

Qualifications

• Strong interpersonal and communication skills to articulate to Retail Management, team and guests.

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your locations’ team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in all inventory control programs.
• Ensure all cash handling procedures are in effect at all times.
• Daily oversight of floor team.
• Promote positive attitude among teammates and guests.
• Merchandise product to maximize sales.
• Fulfill guest’s needs quickly and efficiently.
• Oversee cleanliness of shop and displays.
• Resolve guest complaints and/or refunds.
• Manage employee breaks and hours in accordance with State and Federal Labor laws.
• Achieve sales goals and other metrics.
• Create and implement daily check-ins, goals, and performance notes with staff.
• Perform other duties as deemed necessary.

Skills

Interpersonal skills

Leadership

POS knowledge

Problem solving

Organization

Education

All education backgrounds eligible

Job description

SSA Group, LLC. is seeking a Retail Supervisor to oversee daily floor operations, lead staff, merchandise effectively, and ensure a high standard of guest service across Illinois locations.

The role requires 1–2 years of retail supervisory experience, ability to work varied hours (nights, weekends, holidays), strong interpersonal and leadership skills, and compliance with state and federal labor laws. This position offers overtime eligibility and a comprehensive benefits program in a