Retail Team Leader: Elevate Customer Experience & Merch

Mountain Warehouse; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

Job summary

EMS Lee (VLE) is seeking a Retail Leader to motivate and guide a team in a fast-paced store environment. You will drive customer service, visual merchandising, and smooth operations while upholding health and safety standards.

You’ll coach colleagues to hit sales targets and KPIs, build local community connections, and represent the EMS brand with professionalism. This role rewards game-changing leadership and consistent results.

Qualifications

• Experience leading retail teams in fast-paced environments.
• Strong customer service and communication skills.
• Ability to coach and develop staff to exceed KPIs.
• Proven track record in visual merchandising and store operations.

Responsibilities

• Lead a collaborative retail team to deliver exceptional customer service.
• Maintain shop floor standards, stock presentation, and safety.
• Drive sales against targets and KPIs.
• Represent the EMS brand with professionalism in the community.

Skills

Leadership

Team motivation

Customer service

Visual merchandising

Tools

POS systems

Job description

EMS Lee (VLE) is seeking a Retail Leader to motivate and guide a team in a fast-paced store environment. You will drive customer service, visual merchandising, and smooth operations while upholding health and safety standards.

You’ll coach colleagues to hit sales targets and KPIs, build local community connections, and represent the EMS brand with professionalism. This role rewards game-changing leadership and consistent results.