Retail Team Leader - Elevate Customer Experience

Goodwill Of The Great Plains; Norfolk (NE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Personal Day

Birthday Day Off

6 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Goodwill of the Great Plains in Norfolk, NE is seeking a Retail Team Leader to guide store operations and ensure an exceptional customer experience. This full-time role focuses on supervising team members, maintaining a welcoming environment, handling cash and donations, and meeting store standards.

The position emphasizes opening/closing the store, staff training, and ensuring accurate cash handling while supporting donors and customers.

Qualifications

• Two years of prior retail sales experience, with opening/closing duties preferred.
• Experience using a cash register and making change.
• Driver's license and proof of insurance required if frequently driving as part of job duties.

Responsibilities

• Open and/or close the store, ensuring hours are met and doors are secured; paperwork is completed correctly.
• Oversee store operations in manager/assistant manager absence and report issues.
• Train and evaluate staff and/or persons served when applicable.
• May be called upon to correct EBT errors.
• Count down cash drawers and secure deposits in the safe.
• Accept donated items safely per store guidelines and process items for inventory.
• Follow store procedures for cashiering, customer service, merchandise handling, and upkeep.

Skills

Retail experience

Cash handling

Driver license (if driving)

Job description

Goodwill of the Great Plains in Norfolk, NE is seeking a Retail Team Leader to guide store operations and ensure an exceptional customer experience. This full-time role focuses on supervising team members, maintaining a welcoming environment, handling cash and donations, and meeting store standards.

The position emphasizes opening/closing the store, staff training, and ensuring accurate cash handling while supporting donors and customers.