Retail Team Leader – Drive Growth & Service Excellence

Mountain Group; Gretna (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly Bonus

Colleague Discount

28 days annual leave

Employee Assistance Program

Pension scheme

Referral incentive

Job summary

Mountain Warehouse in Gretna, LA is seeking a Team Leader to guide a dynamic retail team toward exceptional service and measurable results. You will foster a welcoming shopping environment, coach staff, and oversee daily store operations to ensure smooth workflows.

Join a fast-paced retail setting where engaging customers, maintaining stock presentation, and delivering a standout brand experience are daily priorities.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident motivator who inspires others.
• Experienced in all areas of retail including stock control and visual merchandising.
• Strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsibilities

• Lead and develop a high-performing retail team through coaching, training, and mentoring.
• Keep the team informed and engaged with clear, open communication.
• Ensure up-to-date product knowledge to meet customer needs confidently.
• Uphold shop floor standards, stock presentation, ticketing, and organisation.
• Oversee opening and closing duties to maintain smooth store operations.
• Lead engaging visual merchandising to create an inviting space for customers and colleagues.
• Prioritise health & safety to safeguard staff and customers.
• Motivate the team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and mentor their development.
• Set a standard of exceptional customer service and resolve concerns promptly.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community to enhance the store atmosphere.

Skills

Team leadership

Customer service

Staff development

Visual merchandising

Tools

POS systems

Job description

Mountain Warehouse in Gretna, LA is seeking a Team Leader to guide a dynamic retail team toward exceptional service and measurable results. You will foster a welcoming shopping environment, coach staff, and oversee daily store operations to ensure smooth workflows.

Join a fast-paced retail setting where engaging customers, maintaining stock presentation, and delivering a standout brand experience are daily priorities.