Team Leader

Mountain Group; Gretna (LA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Monthly Bonus

Colleague Discount

28 days annual leave

Employee Assistance Program

Pension scheme

Referral incentive

Résumé du poste

Mountain Warehouse in Gretna, LA is seeking a Team Leader to guide a dynamic retail team toward exceptional service and measurable results. You will foster a welcoming shopping environment, coach staff, and oversee daily store operations to ensure smooth workflows.

Join a fast-paced retail setting where engaging customers, maintaining stock presentation, and delivering a standout brand experience are daily priorities.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident motivator who inspires others.
• Experienced in all areas of retail including stock control and visual merchandising.
• Strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsabilités

• Lead and develop a high-performing retail team through coaching, training, and mentoring.
• Keep the team informed and engaged with clear, open communication.
• Ensure up-to-date product knowledge to meet customer needs confidently.
• Uphold shop floor standards, stock presentation, ticketing, and organisation.
• Oversee opening and closing duties to maintain smooth store operations.
• Lead engaging visual merchandising to create an inviting space for customers and colleagues.
• Prioritise health & safety to safeguard staff and customers.
• Motivate the team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and mentor their development.
• Set a standard of exceptional customer service and resolve concerns promptly.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community to enhance the store atmosphere.

Connaissances

Team leadership

Customer service

Staff development

Visual merchandising

Outils

POS systems

Description du poste

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1