Store Team Lead - Outdoor Retail (Growth & Benefits)

Sportsman's Warehouse; Sequim (WA); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Industry Leading Employee Discounts

401K with Employer Match

Employee Stock Purchase Plan

Supplemental Insurance - STD, Critical

Employee Assistance Program

Performance Bonus Opportunity

Job summary

Sportsman's Warehouse in Sequim, WA seeks a Team Lead to support daily store operations and lead a high-performing team. You will supervise select departments, coach Outfitters, and drive engagement while ensuring compliance with policies and safety standards.

The role emphasizes operational excellence, training, and customer-focused merchandising to help meet store goals. Excellent communication and leadership are essential for success.

Qualifications

• 2+ years of experience in a retail environment in a customer service focused position.
• Experience within an outdoor and/or sporting goods focused retailer.
• Experience in a team lead and/or supervisory role preferred but not required.
• Basic knowledge of Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Assist the Store Manager in leading, training, mentoring team members while fostering a culture of engagement, accountability, and high performance.
• Maintain clear, ongoing communication with Outfitters to clarify expectations, train on knowledge and skills, and address employee concerns.
• Support the performance evaluation process by providing constructive feedback to employees.
• Help manage daily store operations, ensuring compliance with company policies and procedures.
• Oversee departmental functions, ensuring tasks are completed efficiently and standards are maintained.
• Assist in executing opening and closing procedures, including store security and compliance.
• Monitor employee attendance, performance, and adherence to company policies, addressing issues promptly and professionally.
• Assist in hiring, training, and onboarding new team members to ensure smooth integration into the store culture.
• Facilitate conflict resolution among team members to promote a positive and collaborative work environment.
• Support the Store Manager in driving sales and achieving financial objectives through effective merchandising and customer engagement strategies.
• Ensure all employees are trained to deliver exceptional customer service and possess strong product knowledge.
• Assist in managing in-store events and promotional activities to increase customer engagement and traffic.
• Ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate inventory records, cycle counts, and compliance documentation.
• Assist the Store Manager in analyzing sales, labor, and inventory reports to identify trends and inform decisions.
• Provide regular updates to the Store Manager on departmental performance and employee matters.
• Perform additional tasks as assigned by the Store Manager, demonstrating flexibility and commitment to overall store success.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Communication skills

Organizational skills

Team leadership

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse in Sequim, WA seeks a Team Lead to support daily store operations and lead a high-performing team. You will supervise select departments, coach Outfitters, and drive engagement while ensuring compliance with policies and safety standards.

The role emphasizes operational excellence, training, and customer-focused merchandising to help meet store goals. Excellent communication and leadership are essential for success.