Retail Team Leader: Customer Experience & Store Ops

Dollar Tree Stores INC; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores INC in Louisville, KY is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help supervise daily tasks, greet customers, and ensure sales floor readiness.

The role emphasizes training, scheduling, and loss prevention while maintaining store appearance and compliance with company policies. This position requires strong communication, physical stamina, and the ability to work in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics) is required
• Store management experience in retail, grocery, or drug store environment is preferred
• Must be able to lift up to 55 lbs. and handle frequent walking, standing, stooping, kneeling, and manual tasks
• Strong communication, interpersonal, and written skills are required
• Ability to work in a high-energy, team environment is required
• Exceptional customer service, organizational, and communication skills are required
• Strong problem solving and decision-making skills are required

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address any questions or concerns
• Help organize merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas
• Perform opening and closing procedures as needed
• Process all corporate directives and communications related to store activities
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping, and loss prevention
• Maintain a well-stocked sales floor and organized stockroom to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and safety guidelines and ensure associates follow procedures
• Help Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment with customers and staff
• Maintain cleanliness throughout the store, restocking bathrooms, sweeping and mopping floors, taking out trash
• Other duties as assigned

Job description

Dollar Tree Stores INC in Louisville, KY is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will help supervise daily tasks, greet customers, and ensure sales floor readiness.

The role emphasizes training, scheduling, and loss prevention while maintaining store appearance and compliance with company policies. This position requires strong communication, physical stamina, and the ability to work in a fast-paced retail environment.