Retail Team Leader — Customer Experience & Sales

puma; United States; On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA is seeking a Store Associate who thrives in a fast-paced retail environment and shares our SPEED & SPIRIT values. You will deliver exceptional customer experiences, work with a team, and help drive sales while maintaining brand standards.

Qualified candidates have 1-2 years in customer service retail, strong communication, and the ability to learn quickly. The role includes flexible hours, lifting up to 30 pounds, and opportunities to grow with PUMA.

Qualifications

• 1 - 2 years' experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with brand values and service standards.
• Responsible for ensuring the Store achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Skills

Customer service

Team player

Communication skills

Learn quickly

MS Office

Retail software

Tools

MS Office

Retail software

Job description

PUMA is seeking a Store Associate who thrives in a fast-paced retail environment and shares our SPEED & SPIRIT values. You will deliver exceptional customer experiences, work with a team, and help drive sales while maintaining brand standards.

Qualified candidates have 1-2 years in customer service retail, strong communication, and the ability to learn quickly. The role includes flexible hours, lifting up to 30 pounds, and opportunities to grow with PUMA.