Retail Team Leader – Customer Experience & Merchandising

Animal; Wrentham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Staff discount

Uniform allowance

Length of service awards

Job summary

Animal in Massachusetts is seeking an EMS Supervisor to lead our EMS Wrentham store team. You will guide daily operations, coach staff, and champion exceptional customer service, visual merchandising, and product knowledge to create a welcoming shopping experience for every guest.

As a Department Head in USA Retail, you will manage opening/closing routines, uphold health & safety standards, motivate the team to meet KPIs, and build strong community connections.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Ability to coach and mentor colleagues.
• Strong communicator with frontline staff and customers.
• Proven track record in achieving KPIs and targets.
• Knowledge of health & safety practices and store compliance.

Responsibilities

• Foster a collaborative team environment with clear communication.
• Coach, train, and mentor staff to achieve targets.
• Maintain impeccable shop floor presentation and stock control.
• Lead opening and closing duties and health & safety compliance.
• Drive visual merchandising to create inviting spaces.

Skills

Team leadership

Coaching

Communication

Customer service

Retail operations

Visual merchandising

Job description

Animal in Massachusetts is seeking an EMS Supervisor to lead our EMS Wrentham store team. You will guide daily operations, coach staff, and champion exceptional customer service, visual merchandising, and product knowledge to create a welcoming shopping experience for every guest.

As a Department Head in USA Retail, you will manage opening/closing routines, uphold health & safety standards, motivate the team to meet KPIs, and build strong community connections.