EMS Sales Associate - Massachusetts

Animal; Hadley (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount across EMS, Mt.2d?

Twice-yearly uniform allowance

30% off National Brands EMS

Job summary

Mountain Warehouse in Hadley, MA is seeking an EMS Sales Associate (Part-Time) to deliver outstanding customer service and maintain presentation standards. You’ll help create a welcoming store environment, represent the brand with enthusiasm, and prioritize health and safety.

Responsibilities include handling transactions, keeping displays stocked, staying informed on products and promotions, and supporting in-store promotions to drive sales. Join a collaborative team with growth opportunities.

Qualifications

• Commitment to delivering outstanding customer service.

Responsibilities

• Operate daily store operations and ensure compliance with company policies.
• Process transactions accurately with various payment methods.
• Keep the sales floor clean, organized, and well-stocked.
• Stay informed about product features, promotions and pricing.

Skills

Customer service

Team collaboration

Communication

Problem solving

Job description

EMS Sales Associate - Massachusetts

Application Deadline: 25 September 2026

Department: USA Retail

Employment Type: Permanent - Part Time

Location: EMS Hadley (VHL)

Reporting To: Ryan Sherburne

Compensation: $15.00 - $16.56 / hour

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Key Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS