Retail Team Leader & Customer Experience Coach

Consumer-Cellular; Portage (MI); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

401(k)

PTO & holidays

Employee discounts

Job summary

Consumer Cellular, a national wireless provider, is seeking a Retail Assistant Store Manager in Portage, MI. You will lead store operations, coach a team, and deliver exceptional customer service to turn visitors into loyal customers.

You will collaborate with the Store Manager, manage schedules, and drive performance using strong communication and coaching skills. This role offers growth, flexible scheduling, and the chance to impact communities nationwide.

Qualifications

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and elevate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Customer service

Sales

Team leadership

Communication skills

Education

High School Diploma

Job description

Consumer Cellular, a national wireless provider, is seeking a Retail Assistant Store Manager in Portage, MI. You will lead store operations, coach a team, and deliver exceptional customer service to turn visitors into loyal customers.

You will collaborate with the Store Manager, manage schedules, and drive performance using strong communication and coaching skills. This role offers growth, flexible scheduling, and the chance to impact communities nationwide.