Retail Assistant Store Manager - Portage, MI

Consumer Cellular, Inc.; Portage (MI); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid Time Off

Job summary

Consumer Cellular, Inc. is seeking a Retail Associate in Portage, MI to drive customer engagement and sales excellence. You will work closely with the Store Manager to meet performance and satisfaction goals while delivering a welcoming, service-focused shopping experience.

The role requires 2+ years in retail, strong communication, and the ability to train others. A weekday/weekend schedule is common, with ongoing opportunities for growth and leadership development.

Qualifications

• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Retail experience

Communication skills

Training ability

Business acumen

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

At Consumer Cellular we are redefining Retail! At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here.

As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first-time visitors into lifelong customers.

We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.

What You Will Do The Retail Assistant Store Manager supports overall store effectiveness and delivers exceptional customer experience. This role partners closely with the Store Manager to help meet performance, sales, and customer satisfaction goals. Success in this position requires excellent customer service skills, the ability to actively sell and meet or exceed individual performance expectations, support training efforts, and contribute to the development of team members. The Assistant Store Manager helps reinforce company standards, supports daily operations, and works with the Store Manager on performance and coaching needs.

The wage for this position is between $21.50-$22.50/hour plus uncapped commission.

This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

What You Will Need

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at [phone], and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $44,100

Maximum Salary: $57,750

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Bonus eligibility is subject to active employment and compliance with company policies at the time of payout. Additional details are outlined in the applicable written bonus plan.
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment Background Check And Drug Screen Is Required.

Primary Location United States-Michigan-Portage

Job Retail Associates

Schedule Full-time

Travel No

Job Posting Aug 10, 2026

Unposting Date Aug 16, 2026