Retail Team Lead: Elevate Customer Experience & Sales

Consumer-Cellular; Independence (MO); On-site; USD 60,752,000 - 79,556,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) company match

Paid Time Off

Job summary

Consumer Cellular in Independence, MO is seeking a Retail Assistant Store Manager to lead daily store operations and deliver exceptional customer experiences. You will work closely with the Store Manager to meet sales targets, coach teammates, and ensure compliance with company standards.

The role requires a 30–39 hour schedule, strong communication, and hands-on leadership. Prior retail experience (2+ years) and proficiency with MS Office are required.

Qualifications

• 2+ years of retail experience required.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and elevate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Retail experience

Communication skills

Training and coaching

MS Office

Education

High School Diploma

Job description

Consumer Cellular in Independence, MO is seeking a Retail Assistant Store Manager to lead daily store operations and deliver exceptional customer experiences. You will work closely with the Store Manager to meet sales targets, coach teammates, and ensure compliance with company standards.

The role requires a 30–39 hour schedule, strong communication, and hands-on leadership. Prior retail experience (2+ years) and proficiency with MS Office are required.