Retail Assistant Store Manager - Growth & Customer Experience

Consumer Cellular, Inc.; Independence (MO); On-site; USD 29,618 - 30,996; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) company match

Paid Time Off

Holidays and floating days

Employee discounts

Education reimbursement

Job summary

Consumer Cellular, Inc. is hiring a Retail Associate to join our customer-centric team in Independence, Missouri.

As a full-time Retail Associate, you will engage customers on the sales floor, assist with device setup, plan selection, and complete transactions to meet store goals while delivering an exceptional experience. This role requires a high school diploma and 2+ years retail experience, strong communication, and the ability to train and guide teammates.

Qualifications

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and elevate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Retail experience

Customer service

Communication skills

Training and coaching

Microsoft Office

Education

High School Diploma

Job description

Consumer Cellular, Inc. is hiring a Retail Associate to join our customer-centric team in Independence, Missouri.

As a full-time Retail Associate, you will engage customers on the sales floor, assist with device setup, plan selection, and complete transactions to meet store goals while delivering an exceptional experience. This role requires a high school diploma and 2+ years retail experience, strong communication, and the ability to train and guide teammates.