Retail Team Lead: Flexible Schedule + Uncapped Commission

Consumer Cellular, Inc.; Portage (MI); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid Time Off

Job summary

Consumer Cellular, Inc. is seeking a Retail Associate in Portage, MI to drive customer engagement and sales excellence. You will work closely with the Store Manager to meet performance and satisfaction goals while delivering a welcoming, service-focused shopping experience.

The role requires 2+ years in retail, strong communication, and the ability to train others. A weekday/weekend schedule is common, with ongoing opportunities for growth and leadership development.

Qualifications

• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Skills

Retail experience

Communication skills

Training ability

Business acumen

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Consumer Cellular, Inc. is seeking a Retail Associate in Portage, MI to drive customer engagement and sales excellence. You will work closely with the Store Manager to meet performance and satisfaction goals while delivering a welcoming, service-focused shopping experience.

The role requires 2+ years in retail, strong communication, and the ability to train others. A weekday/weekend schedule is common, with ongoing opportunities for growth and leadership development.