Retail Team Lead - World-Class Customer Service

The Paper Store; Swampscott (MA); On-site; USD 20,664 - 30,307; Part time

Job summary

The Paper Store in Swampscott, MA is hiring a Key Holder to provide exceptional customer service and achieve sales goals. In this role, you will lead the sales team by example, ensuring that every customer receives a warm welcome and a unique shopping experience.

You will be responsible for various store operations, from managing the sales floor to performing opening and closing duties. Prior experience in specialty retail is preferred, and flexibility in scheduling, including evenings and weekends, is required.

Qualifications

• Experience in specialty retail preferred.
• Ability to work nights, weekends, and holidays.
• Ability to lift and mobilize items up to 50 lbs.

Responsibilities

• Deliver world-class service by modeling the G.U.E.S.T. approach.
• Train and mentor the sales team.
• Manage opening and closing store procedures.

Skills

Customer service

Team leadership

Sales techniques

Microsoft Office proficiency

Multi-tasking

Tools

POS systems

Job description

The Paper Store in Swampscott, MA is hiring a Key Holder to provide exceptional customer service and achieve sales goals. In this role, you will lead the sales team by example, ensuring that every customer receives a warm welcome and a unique shopping experience.

You will be responsible for various store operations, from managing the sales floor to performing opening and closing duties. Prior experience in specialty retail is preferred, and flexibility in scheduling, including evenings and weekends, is required.