Retail Team Lead - Customer Service & Training

Whole Foods Market IP. L.P.; Bradenton (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. is seeking a capable team leader to assist in scheduling and supervising Team Members, while guiding daily workflow in the department. The role emphasizes delivering outstanding customer service and maintaining compelling displays in a fast-paced retail environment.

The position requires strong communication, leadership, and organizational skills, with a focus on training, safety, and adherence to store SOPs. A flexible schedule including nights and weekends is common.

Qualifications

• Excellent communication skills and willingness to lead and develop others.
• Extensive knowledge of Multi-Team procedures and policies and those of supported department(s).
• Strong demonstrated organizational and time management skills.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Thorough product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Responsibilities

• Models and delivers outstanding customer service.
• Establishes and maintains a positive work environment that promotes high morale for the team.
• Supervises and delegates tasks to Team Members.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Ensures an effective and efficient response to customer questions, requests and/or concerns, seeking assistance when necessary.
• Provides prompt and courteous service when answering the phone.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Communicates and maintains Team Member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Communication skills

Leadership

Organization

Interpersonal skills

Mentoring

Regulatory knowledge

Mathematical skills

Microsoft Office

Email proficiency

Decision making

Job description

Whole Foods Market IP. L.P. is seeking a capable team leader to assist in scheduling and supervising Team Members, while guiding daily workflow in the department. The role emphasizes delivering outstanding customer service and maintaining compelling displays in a fast-paced retail environment.

The position requires strong communication, leadership, and organizational skills, with a focus on training, safety, and adherence to store SOPs. A flexible schedule including nights and weekends is common.