Retail Team Lead — Store Ops & Guest Experience

Columbia Sportswear; South Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

Columbia Sportswear Company is seeking a Retail Supervisor to lead a team in a fast-paced store environment in South Carolina. You will oversee daily operations, ensure customer experience, and drive store profitability through effective staff management and processes.

The role requires strong communication, POS proficiency, and hands-on leadership to support store leadership in delivering exceptional service and adherence to standards.

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2-5 years of experience in position or specialization.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Skills

POS system

Store systems

Telephone use

Communication

Customer service

Tools

POS software

Job description

Columbia Sportswear Company is seeking a Retail Supervisor to lead a team in a fast-paced store environment in South Carolina. You will oversee daily operations, ensure customer experience, and drive store profitability through effective staff management and processes.

The role requires strong communication, POS proficiency, and hands-on leadership to support store leadership in delivering exceptional service and adherence to standards.