Retail Team Lead: Store Ops & Customer Experience

T E C Industrial Inc; Kennewick (WA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Generous employee discount

Career development opportunities

Collaborative team environment

Early Wage Access

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead a team in Kennewick, WA, driving sales and delivering exceptional customer service. You will act as manager on duty, oversee staff training, and ensure store standards and operations align with policy.

The role emphasizes scheduling, team development, and adherence to brand guidelines in a fast-paced retail environment. A passion for sports retail and strong leadership are essential.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Manage store associates through training programs, goal setting, and follow-up.
• Administer disciplinary actions as needed in the absence of the Store Manager.
• Lead a respectful and inclusive team environment and adhere to Brand Standards.
• Schedule and staff the store, including coverage during peak times.
• Assist in recruiting and training store personnel on operations and procedures.

Skills

Customer service

Leadership

Team management

Communication

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead a team in Kennewick, WA, driving sales and delivering exceptional customer service. You will act as manager on duty, oversee staff training, and ensure store standards and operations align with policy.

The role emphasizes scheduling, team development, and adherence to brand guidelines in a fast-paced retail environment. A passion for sports retail and strong leadership are essential.