Retail Team Lead/Shift Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Mentor (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio seeks a Team Lead/Shift Manager in Mentor, OH. You will support the store manager, oversee donation processing, pricing, and run the store during shifts.

You’ll supervise daily operations, manage cash, assist customers, train staff, and ensure safety and cleanliness. The role offers a community-centered mission with Daily Pay and an incentive plan.

Qualifications

• Six+ months retail sales experience or management potential.
• Strong judgment, problem-solving, and communication skills.
• Strong organization and time management.
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles.
• Experience with computers preferred.
• First aid and CPR certification required (can get certified after hire).
• High school diploma or GED preferred.
• Valid driver's license and auto insurance.

Responsibilities

• Oversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandising.
• Run all store operations in the absence of the store manager or assistant manager during your scheduled shift.
• Process transactions accurately, manage cash operations including daily counts and over/short reconciliation, and handle customer disputes and exchanges.
• Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
• Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
• Lead your team in meeting hourly and daily production goals.
• Model and enforce safe working conditions and keep the building and property clean and organized.
• Support the "You Changed a Life" campaign.
• Plan the day, handle end-of-day tasks, and keep the facility secure.

Skills

Retail sales

Leadership potential

Communication skills

Organization skills

Merchandise knowledge

Computers

First aid/CPR

Driver's license

Education

High school diploma or GED

Tools

POS systems

Job description

Team Lead/Shift Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Mentor, OH | Pay: $16.30 | Type: Hourly, Full-Time

About the Job
Join us in making a meaningful impact in Mentor, Ohio! Step up and lead the team. As a store team leader, you'll help the store manager and assistant manager run the store day to day. You'll oversee the collection, processing, and pricing of donated goods, and you'll run the store when the managers aren't on shift. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Oversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandising
• Run all store operations in the absence of the store manager or assistant manager during your scheduled shift
• Process transactions accurately, manage cash operations including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Help manage the backroom warehouse, including loading and unloading donations with material handling equipment
• Coach and train team members, handle day-to-day employee relations, and partner with HR when needed
• Lead your team in meeting hourly and daily production goals
• Model and enforce safe working conditions and keep the building and property clean and organized
• Support the "You Changed a Life" campaign
• Plan the day, handle end-of-day tasks, and keep the facility secure

Qualifications

• Six or more months of retail sales experience preferred, or demonstrated potential for management
• Strong judgment, problem-solving, and communication skills
• Strong organization and time management
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Experience with computers preferred
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED preferred
• Valid driver's license and auto insurance

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.