Retail Team Lead: Operations, Training & Donor Donations

Goodwill Northern Michigan; Traverse City (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A non-profit retail organization in Traverse City is seeking a Retail Team Lead to support store management in providing exceptional customer service and overseeing retail operations. This role involves coaching team members, managing payroll, and ensuring compliance with safety procedures. Candidates should have a high school diploma and previous retail management experience preferred. This position offers an opportunity to lead a dedicated team and impact the community positively.

Qualifications

• Must have an eye for detail and the ability to make quick and sound decisions.
• Ability to work independently, with little to no supervision.
• Previous retail management experience preferred.

Responsibilities

• Support the mission and vision of Goodwill Industries.
• Ensure a high level of customer service for customers and donors.
• Oversee volunteers and sort donations appropriately.

Skills

Excellent reading, writing, and math skills

Verbal communication skills

Supervisory skills

Knowledge of computers and Microsoft Outlook, Word, Excel

Multitasking skills

Education

High School graduate or GED

Previous retail management experience preferred

Driver’s license without restrictions

Tools

Forklift

Pallet jack

Trash compactor

Job description

A non-profit retail organization in Traverse City is seeking a Retail Team Lead to support store management in providing exceptional customer service and overseeing retail operations. This role involves coaching team members, managing payroll, and ensuring compliance with safety procedures. Candidates should have a high school diploma and previous retail management experience preferred. This position offers an opportunity to lead a dedicated team and impact the community positively.