Retail Team Leader - Elevate Customer Experience

Goodwill Industries of Southwestern Michigan; Kalamazoo (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional nonprofit organization in Kalamazoo is seeking a Team Leader for its retail operation. This role involves demonstrating excellence in customer service, meeting sales goals, and maintaining appropriate stock levels. Candidates should have strong leadership, cash handling experience, and the ability to train others. A high school diploma or equivalent is preferred. The position requires physical capability and reliable transportation. Flexible hours are necessary for store operations.

Qualifications

• Competent in interpersonal relations and problem solving.
• Experience in cash handling and retail operations.
• Strong reading, writing, and communication skills.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team to meet sales goals.
• Maintain proper stock levels and report variances.
• Train team members in procedures.

Skills

Interpersonal relations

Leadership

Problem solving

Cash handling

Communication skills

Mathematics skills

Training ability

Self-motivation

Education

High school diploma or equivalent

Job description

A regional nonprofit organization in Kalamazoo is seeking a Team Leader for its retail operation. This role involves demonstrating excellence in customer service, meeting sales goals, and maintaining appropriate stock levels. Candidates should have strong leadership, cash handling experience, and the ability to train others. A high school diploma or equivalent is preferred. The position requires physical capability and reliable transportation. Flexible hours are necessary for store operations.