Retail Team Lead: Coach & Customer Experience Champion

T-Mobile; Easton (Northampton County); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

At T-Mobile, a leadership-focused retail role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs, drive performance, and maintain store standards.

The role emphasizes product knowledge, sales achievement, customer experience, and efficient store management, with opportunities for incentives and career growth in a dynamic retail environment.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)
• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, a leadership-focused retail role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs, drive performance, and maintain store standards.

The role emphasizes product knowledge, sales achievement, customer experience, and efficient store management, with opportunities for incentives and career growth in a dynamic retail environment.