Retail Team Lead - Lehigh Valley

Gap; Whitehall (Lehigh County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap is seeking a dedicated Retail Sales Associate to support store leadership and deliver a best-in-class customer experience. You will educate customers on loyalty programs, model Gap selling behaviors, and collaborate with teammates to maintain productivity and compliance.

Ideal candidates are customer-focused, tech-savvy, and able to multitask across sales floor, stockroom, and office while lifting up to 30 pounds. Flexible scheduling is required.

Qualifications

• Demonstrates Gap Inc values and delivers a best-in-class customer experience.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Willing to work a flexible schedule including holidays, evenings and weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modelling these behaviors with every customer.
• Support sales leader during non-peak hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Tech savviness

Teamwork

Job description

Gap is seeking a dedicated Retail Sales Associate to support store leadership and deliver a best-in-class customer experience. You will educate customers on loyalty programs, model Gap selling behaviors, and collaborate with teammates to maintain productivity and compliance.

Ideal candidates are customer-focused, tech-savvy, and able to multitask across sales floor, stockroom, and office while lifting up to 30 pounds. Flexible scheduling is required.