Retail Team Lead — Lead, Coach & Elevate Guest Experience

New Balance; Branson (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Vacation time

Paid holidays

Parental leave

Associate discount

Job summary

New Balance in Branson, MO is seeking a full-time Retail Team Lead to open/close the store, lead by example, and drive results while delivering a world-class guest experience. You will coach associates, manage schedules, and uphold safety and operational standards in a dynamic retail environment.

The role requires retail supervisory experience, strong communication, and flexibility to work weekends/holidays. Competitive hourly pay and benefits are offered.

Qualifications

• Must be 18 years or older.
• 2 years’ retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Ability to lift up to 50 lbs with assistance when necessary and stand for extended periods.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving store KPIs through training and development of associates.
• May assist store manager in creating the schedule and leading floor moves.
• Deliver a great guest experience utilizing the GUEST service model.
• Be operationally sound, opening/closing the store, inventory control, operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Customer service

Verbal communication

Scheduling

Coaching

Education

High school diploma or equivalent

Job description

New Balance in Branson, MO is seeking a full-time Retail Team Lead to open/close the store, lead by example, and drive results while delivering a world-class guest experience. You will coach associates, manage schedules, and uphold safety and operational standards in a dynamic retail environment.

The role requires retail supervisory experience, strong communication, and flexibility to work weekends/holidays. Competitive hourly pay and benefits are offered.