Retail Team Lead — Lead, Coach & Develop Talent

New Balance Athletics, Inc.; Branson (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation time

Parental leave

Job summary

New Balance Athletics, Inc. in Branson, MO is seeking a full-time Retail Team Lead to open/close the store, drive results, and deliver a world-class guest experience.

You will lead by example through the company’s core competencies, coaching associates and supporting scheduling and floor moves as needed. The role emphasizes leadership, customer service, and operational excellence, with flexible scheduling including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
• Ability to lift up to 50 lbs with assistance, stand for extended periods, and climb ladders or stairs as needed.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving our store key performance indicators through training and development of our associates.
• May assist store manager in creating the schedule and taking the lead in floor moves.
• Deliver a great guest experience utilizing our GUEST service model.
• Be operationally sound, opening/closing the store, inventory control, operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Customer service

Verbal communication

Education

High school diploma or equivalent

Job description

New Balance Athletics, Inc. in Branson, MO is seeking a full-time Retail Team Lead to open/close the store, drive results, and deliver a world-class guest experience.

You will lead by example through the company’s core competencies, coaching associates and supporting scheduling and floor moves as needed. The role emphasizes leadership, customer service, and operational excellence, with flexible scheduling including weekends and holidays.