Retail Team Lead II - Iconic Park Stores

Golden Gate National Parks Conservancy; San Francisco (CA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid vacation, holidays, personal andS

403(b) retirement plan

Employee discounts

Commuter program

Ferry transportation to Alcatraz

Job summary

Golden Gate National Parks Conservancy is seeking a Team Lead II for the Alcatraz retail stores. You will oversee daily sales operations, inventory, and staff, ensuring exceptional visitor service and achievement of sales goals.

The role requires coordinating with managers, managing cash handling, and maintaining store standards across three Alcatraz stores. The position includes responsibilities for training staff, managing schedules, and building strong relationships with park partners, while

Qualifications

• High school diploma is required.
• 3+ years of Team Lead experience preferred.
• Strong customer service and visitor engagement skills required.
• Excellent communication and teamwork abilities essential.
• Ability to operate POS and handle payments accurately.

Responsibilities

• Oversee daily sales operations and inventory for stores.
• Assist with staffing, scheduling, and coaching staff.
• Ensure store standards and sales goals are met.
• Manage cash handling and reconciliation procedures.
• Maintain positive relationships with park partners and guests.

Skills

Team leadership

Customer service

Communication skills

POS handling

Cash handling

Attendance reliability

Education

High school diploma

3+ years Team Lead experience

Tools

POS system

Job description

Golden Gate National Parks Conservancy is seeking a Team Lead II for the Alcatraz retail stores. You will oversee daily sales operations, inventory, and staff, ensuring exceptional visitor service and achievement of sales goals.

The role requires coordinating with managers, managing cash handling, and maintaining store standards across three Alcatraz stores. The position includes responsibilities for training staff, managing schedules, and building strong relationships with park partners, while