Team Lead

Stonestown Galleria; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially.

Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This is a full-time, permanent position at our Stonestown Galleria store located at 3251 20th Ave.

Responsibilities

• Lead on shift, generate excitement in every interaction and guide customers.
• Coach Game Facilitators to level up every interaction for an exceptional in-store experience.
• Serve as first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

Job description

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Stonestown Galleria store located at 3251 20th Ave. San Francisco, California 94132.